FAQ

How long will it take to receive my order?

Estimated shipping times range from 5 days to 3 weeks depending on demand. If you have any questions about where your order is, you can track it here. You can also contact us with your order number at support@infocuscanada.com

Is my InFocus Canada scarf machine washable? 
Yes! Scarves can be laundered in cold water on a gentle cycle. To maximize softness, please use a dryer sheet in the dryer on low for 5 minutes. 
Why didn't my order come in one package?
We often process order items separately to increase fulfillment speed. This means you could receive one part of an order before another. Do not worry. If after some time you still have not received your complete order, please reach out to support@infocuscanada.com

Taxes and Shipping?
Within Canada, provincial taxes are added to your order at checkout. For US and International orders, no tax will be charged. Shipping is free on select orders. Typically orders over a predetermined value qualify for free shipping.

Returns?
We got you covered. If you are unsatisfied, please let us know so we can work with you. For all details, see our return policy.

Can I cancel an order?
If you decide to cancel an order, you can do it anytime BEFORE it ships and a tracking number is already in the system.
Where is InFocus Canada located?
InFocus Canada is located in beautiful Vancouver, Canada.